Privacy Policy

At One Call Lab Collection, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our mobile blood draw and lab collection services.

1. Information We Collect:
We may collect the following personal information when you use our services:

Personal Identifiable Information (PII): Name, address, phone number, email, date of birth, and emergency contact information.
Health Information: Information relevant to the services we provide, such as medical history, lab test requirements, and prescription information. This is collected for the purpose of providing you with safe and accurate lab collection services.
Payment Information: Credit card details or other billing information necessary to process payments for our services.

2. How We Use Your Information:
We use the information we collect in the following ways:

To provide lab collection services, including scheduling, contacting, and conducting the mobile blood draw.
To process payments and manage billing.
To communicate with you about our services, including confirmations, updates, and follow-ups.
To comply with legal, regulatory, and healthcare industry standards, such as HIPAA (Health Insurance Portability and Accountability Act).
To improve our services, enhance user experience, and monitor the effectiveness of our operations.

3. How We Protect Your Information:
We implement a variety of security measures to maintain the safety of your personal and health information. These include:

Encryption of sensitive information during data transmission.
Access controls to restrict unauthorized access to your personal data.
Regular audits of our security practices to ensure compliance with industry standards.

4. Sharing Your Information:
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

Healthcare Providers: With your consent, we may share your information with labs or healthcare providers involved in processing your tests.
Service Providers: Third-party companies that assist us in providing services (e.g., payment processing) may have access to your information, but they are bound by confidentiality agreements to protect it.
Legal Requirements: If required by law, we may disclose your information in response to legal requests, such as subpoenas or court orders.

5. Your Rights and Choices:

Access and Correction: You have the right to access, correct, or update your personal information by contacting us directly.
Data Deletion: You may request the deletion of your personal data, subject to certain legal or contractual obligations we may have.
Opt-Out of Communications: You can opt-out of receiving promotional emails or messages from us at any time by following the unsubscribe instructions provided in our communications.

6. Data Retention:
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy and comply with applicable laws and regulations.

7. Third-Party Links:
Our website or services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

8. Children’s Privacy:
Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us, and we will take steps to delete it.

9. Changes to This Privacy Policy:
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review this Privacy Policy periodically for any updates.

10. Contact Us:
If you have any questions or concerns regarding this Privacy Policy or the way we handle your personal information, please contact us