Refund Policy

A legal disclaimer

Refund Policy - the basics

At One Call Lab Collection, we are committed to providing high-quality mobile lab collection services. If you are not fully satisfied with the services you received, please review our refund policy below.

1. Service Satisfaction:
We strive to ensure that every service we provide meets the highest standards. If you feel that the service provided did not meet your expectations, please contact us immediately at [Insert Contact Information], and we will do our best to resolve your issue.

2. Refund Eligibility:
Refunds may be considered under the following circumstances:

• Service Cancellations: If you cancel an appointment with at least 24 hours' notice, no charge will be applied, and you are eligible for a full refund if a payment was made.

• Service Disruption: If we are unable to perform the scheduled service due to an issue on our part (e.g., staff absence, equipment failure, etc.), we will offer a full refund.

• Incorrect Services: If the wrong services were provided, or if we made an error in the collection process, we will offer a refund or the option to reschedule the service at no additional cost.

3. Non-Refundable Situations:
The following situations are not eligible for a refund:

• Late Cancellations: If an appointment is canceled within 24 hours of the scheduled time, a cancellation fee may be applied, and a full refund will not be provided.

• No-Show or Missed Appointments: If you fail to be present at the scheduled appointment time or if you fail to notify us of a change in your availability, no refund will be issued.

• Client Error: If the client provides inaccurate or incomplete information that results in an unsuccessful or incomplete service, no refund will be issued.

4. Requesting a Refund:
To request a refund, please follow these steps:

1. Contact us within [Insert Time Frame, e.g., 7 days] of the service.

2. Provide the details of your concern, including the date of service, the nature of the issue, and any relevant documentation (e.g., payment receipt).

3. Our team will review your request and notify you of the outcome within [Insert Response Time, e.g., 5-7 business days].

5. Processing Time for Refunds:
Refunds will be processed through the same payment method used at the time of purchase. Please allow [Insert Processing Time, e.g., 7-10 business days] for the refund to appear in your account.

6. Exceptions:
In certain cases, we may offer a partial refund or credit towards a future service if you are not fully satisfied with the service provided. This will be determined on a case-by-case basis.

7. Contact Information:
If you have any questions or concerns regarding our refund policy, or if you wish to request a refund, please contact us